Where is your Head Office located?+
KingAlarm's main office is located at 1A Caledonia Avenue, Kingston.
Can I get my invoices via email?+
Yes. Once KingAlarm has your current email address, invoices can be sent electronically. Contact kingalarmcares@kingalarmgroup.com for invoice-related requests.
Are payment plans in place for prospective clients?+
Yes, but these are discussed directly with a team member and handled on a case-by-case basis.
Does KingAlarm offer special group rates or rates for senior citizens?+
Special discounts may be offered off already competitive rates, depending on several factors and discussion with a team member.
How often would I expect to receive an invoice for Monitoring & Armed Response services?+
Invoices for Monitoring and Armed Response services are issued monthly and are due on the 26th day of the billing month.
How do I pay my KingAlarm bill?+
Payment methods listed include Bill Express, Paymaster, TeleMidas, NCB eLink, Jamaica National e-Banking, BNS Internet Banking, Quik & EZ, credit or debit cards, and cash or cheque collection by company bearers.
Will online payment be available?+
Yes. KingAlarm will soon introduce an online payment option for customers who prefer to pay their bills digitally. More information will be shared when the service is ready.
As a client, how often should I expect the Response Teams to visit my premises?+
The focus is on patrol coverage in protected areas, with random stops at client premises where necessary. It stresses that routine visits are not a substitute for intrusion detection.
Where are your Response Teams located?+
Response teams operate from strategically located bases across the Kingston metropolitan area, Spanish Town, and Portmore.
How do I test my Security System?+
Customers are encouraged to test panic buttons, medical alert buttons, or intrusion detection devices at least once per month, while contacting the Central Monitoring Centre first to avoid unnecessary dispatch. Customers should also have their security passwords ready.
How does KingAlarm's Monitoring Centre know if my Alarm System is communicating with them?+
Every installed alarm system is programmed to send an automatic test signal every five hours. If a signal is not received at the scheduled time, monitoring software would alert operators to a communication issue.
What is KingAlarm's response time after a panic alarm?+
No set response time is guaranteed, but recent panic alarm activity showed an average response time between five and eight minutes in major zones, depending on conditions at the time of the alarm.
Can KingAlarm take over monitoring if I have an alarm system installed or monitored by another provider?+
Yes. KingAlarm offers free switchovers and can take over monitoring of a properly installed alarm system, with technicians carrying out a full device check where appropriate.
What is the cost of an Intrusion Detection System?+
No two locations are exactly alike, so an exact quotation is provided after a security survey and review of the required equipment.
What is the cost of a Panic/Medical Alert System?+
Panic alarm packages may be available without an upfront installation charge, with equipment remaining company property and a monthly monitoring and armed response fee applying. Contact sales for current terms.
How much does KingAlarm charge to conduct a Security Survey or Risk Assessment?+
Security surveys and risk assessments are available at no charge and include a written quotation or report.